As a Holidu Homes host, you can both write reviews about your guests and respond to reviews guests leave for your property. This guide explains how to manage guest reviews across all major platforms, including Holidu Homes, White Label (WL), VRBO, Airbnb, and Booking.com — all from your Holidu host account.

On which channels can guests leave a review?

Guests can leave a review about their stay on every channel connected to Holidu. This means your guests have the opportunity to share their feedback regardless of which platform they used to book.

On which channels can hosts leave a review about their guests?

Hosts can leave a review about their guests on the following channels:

• Airbnb
• VRBO — star rating only (no written review)

How to respond to a guest review (all channels)

Step 1: Receive an email notification

Whenever a guest leaves a review on Holidu, you'll get an email with the review details and a link to respond. This notification ensures you don't miss any feedback about your property.

Step 2: Open your Holidu account

Click the "Reply to your guest" button in the email. You'll be taken straight to your Holidu account, where you can write your response directly.

Step 3: Write and submit your reply

When composing your response, consider the following guidelines:

• Acknowledge the guest's feedback — thank them for their stay and show appreciation for taking the time to review.
• Address concerns professionally — focus on solutions rather than disagreements or defensiveness.
• Stay welcoming — remember, future guests will read your reply too, so maintain a positive and professional tone.

Once you write your response, the system checks it for clarity and professionalism. If edits are needed, you'll be notified before submission.

Step 4: Review and publish

• Holidu reviews your response to ensure it meets quality standards.
• Important: Once a response is published, it cannot be changed. Make sure your reply is exactly as you want it before submitting.

Tips for writing a great response

• Start with a thank you — appreciate the guest for staying with you and choosing your property.
• Stay professional and positive — even if the feedback is critical, reply calmly and constructively.
• Address specific concerns and highlight improvements — show that you listen and care about guest satisfaction.
• Avoid defensive language — keep responses neutral and solution-oriented to maintain your property's reputation.
• Keep it concise — while being thorough, avoid overly long responses that may dilute your message.

How to leave a guest review (Airbnb and VRBO)

Submitting a guest review

1. Watch out for the email reminder you receive after a guest checks out.
2. Alternatively, log in to your Holidu host account, go to Bookings, and open the specific booking.
3. You have up to 7 days after check-out to leave a review.
4. If no review is submitted within this timeframe, the guest will automatically receive a positive review.

What you can include

• A star rating (1-5 stars)
• A written review describing your experience with the guest (Airbnb only — VRBO allows star ratings of guests only)
• Private feedback visible only to the guest, separate from your public review

Editing your review

• You have 1 hour after submitting to make changes to your review.
• To edit, return to the booking and click the Edit button.

Important considerations

• Your review and response are visible to the guest and may be visible to future guests, so use professional language and avoid personal comments.
• Timely responses are recommended for maintaining good guest relations. Reviews and responses may be subject to moderation per Holidu's guidelines.
• If you don't see review options, make sure the booking is completed and check that your platform version is up to date.
• Reviews play an important role in your property's visibility and booking rates, so invest time in providing thoughtful responses.

Transferring reviews when switching to Holidu

Booking.com

Can I transfer my listing and reviews from my direct Booking.com listing to Holidu?

Yes, you can request a change of ownership so Holidu can take over your existing Booking.com listing and reviews. However, certain conditions must be met. To check whether you're eligible and proceed with the transfer, please contact our support team using the Assistant — we'll help you through the process.

Will my reviews transfer with the change of ownership?

If you meet the eligibility criteria for a change of ownership, all reviews will be transferred into your Holidu/Booking.com listing, preserving your property's rating and history.

Airbnb

Can I transfer my listing and reviews from my direct Airbnb listing to Holidu?

No, you cannot transfer your existing listing and reviews to Holidu. You must close your direct listing and open it again as new via Holidu.

What about my existing reviews?

Unfortunately, reviews cannot be transferred. You'll start gathering reviews via the new listing Holidu creates for you on Airbnb. However, if you have a high number of reviews on your personal Airbnb listing, we can offer you a temporary commission discount as an incentive to close it and reopen via Holidu. Contact our support team using the Assistant to discuss this option.

VRBO

Can I transfer my listing and reviews from my direct VRBO listing to Holidu?

You cannot transfer the full listing, but you can transfer your reviews. This allows you to preserve your review history and rating with a new listing on VRBO through Holidu.

How do I transfer my reviews?

Contact our support team using the Assistant. We can request that your historical reviews be transferred to the new listing Holidu creates, so you keep your visibility and rating intact.

Check24

Can I transfer my listing and reviews from my direct Check24 listing to Holidu?

No, neither the full listing nor individual reviews can be transferred from Check24 to Holidu at this time.

HomeToGo

Can I transfer my listing and reviews from my direct HomeToGo listing to Holidu?

No, neither the full listing nor individual reviews can be transferred from HomeToGo to Holidu at this time.

Need additional help?

Managing guest reviews effectively is essential for maintaining your property's reputation and attracting future bookings. If you have questions about responding to reviews, leaving guest reviews, or transferring your reviews when switching to Holidu, reach out to our support team using the Assistant. We're here to help you succeed as a host.