How to Get Good Reviews: A Guide for Holidu Hosts

Positive reviews are essential for growing your hosting business on Holidu. They improve your search ranking and build trust with potential guests. To qualify for Holidu Star Host status, you need at least three reviews with an average score of 90 out of 100. Here's how to consistently earn strong feedback.

Set the Right Expectations Before Arrival

A great guest experience starts with clear communication. When guests find that your property matches your listing, trust builds from the start.

• Accurate amenities: Keep your listing aligned with your property's real features. Mark amenities as private only when exclusively available to one unit. For multiple units, list shared amenities like pools as shared to avoid confusion.
• Transparent rules and policies: Clearly outline house rules, check-in and check-out times, and other important details upfront.
• Updated descriptions: Contact your account manager to ensure your property description stays current and accurate.

Deliver a Clean and Welcoming Space

Cleanliness and comfort are top factors guests consider when rating their stay. Meeting—and exceeding—these expectations is essential.

• Deep clean between stays: Pay special attention to bathrooms, kitchens, and bedding. Consider professional cleaning services.
• Stock essential items: Provide fresh towels, toiletries, and basic kitchen supplies.
• Comfortable furnishings: Offer quality bedding, ample seating, and pleasant ambiance.
• Thoughtful extras: Welcome notes, personalized messages, or complimentary coffee and snacks make a real impression.
• Clear instructions: Make appliance, Wi-Fi, and entertainment system instructions easy to follow.

Be Available Without Being Intrusive

Guests value attentive and respectful hosts. Strike the right balance between being available and giving them space.

• Provide a contact point: Ensure guests can reach you or a property manager for emergencies or questions.
• Quick responses: Aim to respond within an hour during their stay.
• Check in thoughtfully: A friendly message after check-in shows you care, but avoid excessive communication.

Encourage Guests to Leave Reviews

A positive experience usually leads to positive reviews—but a friendly reminder helps. Mention how reviews help you improve and assist future travelers in making informed decisions.

Summary

Clear communication, thoughtful preparation, and great service consistently lead to strong reviews. On Holidu, good reviews lift your reputation and bring you closer to Star Host status.