How to Update Your Contact Details and Account Information

Keeping your account information up to date ensures smooth communication with guests and helps avoid issues at check-in. You can update your email, language, phone number, billing info, bank details, and more directly from your Holidu account.

Where to Find Your Settings

1. Log in to your Holidu account.
2. Click the Holidu Logo in the top right corner.
3. From the dropdown, select the section you want to update:
   • Account (general settings, personal information, bank information, reports & certificates, your agreement)
   • Security (email and password)
4. You can also navigate through the left-hand menu once you're in the Account area.

1. Update Your Email Address

1. Go to Security.
2. In the Email section, click Edit.
3. Enter your new email address. Please note: the new email address cannot already be in use with Holidu.
4. Click Save.

2. Change Your Preferred Language

1. Go to Account.
2. Scroll down to Settings.
3. Click Edit next to Language.
4. Choose your preferred language.
5. Click Save.

3. Update Your Phone Number

1. Go to Account.
2. Scroll to Billing Information.
3. Click Edit.
4. Enter the updated phone number.
5. Click Save.

4. Edit Your Billing Information

1. Go to Account.
2. Scroll to Billing Information.
3. Click Edit.
4. Update your organization name, billing address, or tax details.
5. Click Save.

5. Edit Your Bank Details

1. Go to Account.
2. Scroll to Bank Information.
3. Click Edit.
4. You will be redirected to our secure partner Adyen.
5. If you already have an IBAN configured, delete the configured IBAN.
6. Configure your new IBAN and follow the steps to update your bank details.
7. Click Save.

6. Download Your Agreement

1. Go to Account.
2. Scroll to Your Agreement.
3. Click Download to save a copy of your signed Holidu agreement.

Important Considerations

Some changes require a new agreement. These include:

• Change the organization name
• Change the account holder name
• Change from individual to legal entity (or vice versa)
• Change bank details with a different holder

For these changes, please contact us for assistance.