Online Check-in - How to Connect to AVS

Why Connect Your Property to AVS Germany?

Connecting your property to AVS Germany helps you meet your legal obligation to report guest information to your local authority, and gives you a documented, digital check-in process for you and your guests. This streamlined approach eliminates manual paperwork and ensures compliance with German registration requirements across all compatible regions.

Is This Available for My Property?

The online check-in connection to AVS is available for properties located in the following German regions:

• Sellin
• Glowe
• Hessen
• Bad Neuenahr-Ahrweiler
• Rust
• Bad Krozingen
• Nordstrand
• Bad Kissingen
• Braunlage
• Binz
• Canow (Wustrow)
• Heringsdorf
• Kellenhusen
• Land Wursten
• Putbus
• Saal
• Timmendorfer Strand
• Travemünde
• Rostock/Warnemünde
• Wustrow
• Zingst
• Zinnowitz
• Pirma
• Friedrichshafen
• Radolfzell
• Öhningen
• Boppard
• Wittenberg
• Seelbach
• Altensteig
• Konstanz
• Bernkastel Kues
• Stockach
• Templin
• Graal-Müritz
• Langenargen

Two conditions must be true before you can activate AVS for your property:

1. Your destination (Kurverwaltung, Tourismusbüro, or Gemeinde) must have activated the Holidu–AVS interface directly with AVS by emailing meldeschein@avs.de. This is a step only your destination can take — Holidu cannot request it on your behalf.
2. Once activated, your destination will provide you with a configuration overview containing three values: Kurverwaltungs-ID, Firmen-ID, Objekt-ID.

If AVS does not appear as an option for your property at all, it likely means your destination has not completed the first step yet. Contact them directly and ask them to email meldeschein@avs.de.

How to Connect Your Property

Step 1: Get Your Configuration Data from Your Destination

Before you start, request a configuration overview from your local tourist office. Ask explicitly for the "Holidu / AVS interface" credentials to ensure they send you the correct document.

The overview contains three required fields:

Field	Description
Kurverwaltungs-ID	ID number of the Kurverwaltung (spa administration)
Firmen-ID	ID number of your business/property
Objekt-ID	Unique ID of your specific property

Tip: Have all three values ready before proceeding to Step 2.

Step 2: Configure the Connection in Your Holidu Account

2.1 Access the Online Check-in Settings

1. In your Holidu App or web account, go to Account.
2. Navigate to Online Check-in for Travelers and click Configure.
3. Select the property you want to configure, and click Configure again.
4. Click Connect to a Registration Authority to begin setup.

2.2 Choose Your Guest Signature Method

Select how guests will sign their check-in documents:

• Automatic Signature (Recommended): Guests click and sign during online check-in, resulting in less friction and higher guest satisfaction.
• Manual Signature (Not Recommended): Each guest must add their signature by hand.

Note: This setting applies to your entire account, not just one property.

2.3 Turn On Connection to a Registration Authority

Toggle the "Connection to a Registration Authority" option on for the property you are configuring.

2.4 Choose Your Data Transmission Method

Decide how guest information will be sent to AVS:

• Automatic Sending (Recommended): Data is transmitted to AVS automatically when guests complete check-in.
• Manual Sending (Not Recommended): You must manually open and send each booking registration individually.

2.5 Select AVS and Your Municipality

1. Under "Send Information To," select AVS.
2. Select your municipality (Kommune) from the dropdown list.
3. If your municipality does not appear: your destination's connection with AVS may not be fully set up yet. Contact your destination directly or reach out to serviceteam@holidu.com.

2.6 Enter Your Configuration Data

Enter the three values you received from your destination in Step 1:

• Kurverwaltungs-ID
• Firmen-ID
• Objekt-ID

Once saved, a table of available registration categories will load automatically from AVS. You can adjust these categories manually if needed.

Step 3: Save Your Settings

Click Save Changes. Under the Details section in your account overview, you will see confirmation that the connection was set up successfully. You should also receive a confirmation email.

Step 4: Configure Guest Card Options (If Available)

If your destination offers a digital guest card, you can enable it in the same configuration section. This allows guests to receive a digital document for their records.

If automatic sending is not available or not working, you can still register guests manually by:

1. Opening the relevant booking in your account.
2. Generating the registration form (Meldeschein) as a PDF.
3. Printing the form and collecting it from your guest during check-in.

Step 5: What Your Guests Experience

Once everything is configured, here is what happens for each guest arrival:

1. The guest receives an online check-in link with their booking confirmation.
2. They access the link and fill out the online check-in form with their personal information.
3. If automatic sending is enabled, their data is transmitted to AVS automatically.
4. If enabled, the guest receives a digital guest card they can access and download.

You can check registration status for each booking in your booking overview at any time. You can also resend the check-in form to a guest directly from the booking details if needed.

Frequently Asked Questions

What Do I Need Before I Start?

You will need three pieces of information from your local destination (Kurverwaltung, Tourismusbüro, or Gemeinde):

• Kurverwaltungs-ID
• Firmen-ID
• Objekt-ID

Contact your local tourist office and specifically ask for the "Holidu / AVS interface" credentials to ensure you receive the correct configuration overview.

Is the Connection Secure?

Yes, the connection is completely secure. Guest data is transmitted to AVS over an encrypted connection, protecting sensitive information throughout the transmission process.

Why Can't I Find My Municipality in the List?

If your municipality does not appear in the dropdown list during setup, it means your destination has not yet completed its AVS connection. Contact your local Kurverwaltung or Tourismusbüro directly and ask them to activate the AVS interface by emailing meldeschein@avs.de.

Why Isn't AVS Showing as an Option for My Property at All?

If AVS does not appear as an available option in your account settings, your destination has not yet activated the Holidu–AVS interface with AVS. This is a step only your destination can take. Ask them to email meldeschein@avs.de to request activation.

Who Gives Me My Three IDs?

Your local Kurverwaltung (spa administration), Tourismusbüro (tourism office), or Gemeinde (municipal office) provides your three configuration IDs. Holidu and AVS do not issue these directly—only your local destination can provide them.

Can I Request AVS Activation Myself?

No, only your destination can request AVS activation. They must contact AVS directly by emailing meldeschein@avs.de. You can encourage them to do so, but Holidu cannot make this request on your behalf.

What If Automatic Sending Isn't Working—Can I Still Register a Guest?

Yes, absolutely. If automatic sending is not available or experiencing issues, you can still register guests manually by:

1. Opening the relevant booking in your Holidu account.
2. Generating the registration form (Meldeschein) as a PDF.
3. Printing the form and collecting it from your guest at check-in.

This ensures guests can still be properly registered even if technical issues occur.

How Do I Resend the Check-in Form to a Guest?

To resend the online check-in form to a guest:

1. Go to your booking overview in your Holidu account.
2. Open the specific booking for the guest.
3. Look for the option to resend or regenerate the check-in form.
4. Click the resend option, and the guest will receive a new link via email.

Who Should I Contact for Help?

For different issues, reach out to:

• Your municipality doesn't appear as an option: Contact your destination directly, or email serviceteam@holidu.com.
• AVS doesn't show as an option at all: Your destination needs to activate the interface with AVS by emailing meldeschein@avs.de.
• Any other setup question: Contact your Account Manager, or reach out to serviceteam@holidu.com if your property isn't managed by a dedicated Account Manager.

Summary

Connecting your property to AVS Germany is a straightforward process that requires coordination with your local destination and configuration in your Holidu account. By following these steps and ensuring you have the necessary configuration data from your municipality, you can enable a seamless digital check-in process that meets legal registration requirements while improving the guest experience. If you encounter any issues during setup, the Holidu support team is ready to assist you.