Online Check-in - How to Connect to Mossos d'Esquadra

Why Connect to Mossos d'Esquadra?

Connecting your Holidu property to Mossos d'Esquadra ensures you comply with local guest registration requirements in Catalonia. This connection streamlines your reporting obligations, supports guest safety, and keeps your property legally compliant with regional regulations.

Before You Start - Set Up Your Mossos d'Esquadra Account

Before connecting your property through Holidu, you'll need to register your establishment with Mossos d'Esquadra and obtain your credentials. Follow these steps:

Step 1: Access the Registration Portal

Visit the Mossos d'Esquadra website. On the homepage, locate and click on "Establishment registration" in the upper-left corner.

Step 2: Complete the Registration Form

In the "Establishment registration" section, select "Establishment registration form (PI-15)." Fill out all required fields with your establishment details. Sign the form electronically and submit it. You'll also need to scan and attach identification documents (DNI, NIE, NIF, or passport) for individuals listed on the form.

Step 3: Receive Your Credentials

Once your establishment is registered, Mossos d'Esquadra will send you a username and password via email. Save these credentials securely, as you'll need them to connect your property through Holidu.

How to Connect Your Property to Mossos d'Esquadra in Holidu

Once you have your Mossos d'Esquadra credentials, follow these steps to activate the online check-in feature in your Holidu account:

Step 1: Open the Online Check-in Tool

In your Holidu app, navigate to "Tools" in the left side menu, then click on "Online Check-in."

Step 2: Enter Your Mossos d'Esquadra Credentials

When prompted, enter your username and password from your Mossos d'Esquadra account to authorize the connection.

Step 3: Activate the Feature

Once activated, click "Save changes" at the end of the form to finalize the connection.

Step 4: Confirm the Connection

If no error message appears after saving, your property is now successfully connected to Mossos d'Esquadra. Close the form and verify that the connection status shows as active.

How the Online Check-in Feature Works

Once connected, the online check-in feature automatically transfers guest registration data to Mossos d'Esquadra after guests complete the check-in form in your Holidu property listing. This eliminates manual data entry and ensures timely compliance with regional reporting requirements.

Frequently Asked Questions

What should I do if I lose my Mossos d'Esquadra credentials?

Visit the Mossos d'Esquadra FAQ page to recover your account information or reset your password.

Is this process secure?

Yes. Holidu prioritizes your privacy and security using strong data encryption for all information transferred to Mossos d'Esquadra.

Which properties can use this feature?

The online check-in feature is available for properties located in Catalonia. If your property is in this region, you'll have access to this feature once you've registered with Mossos d'Esquadra.

Do I need the latest app version?

Yes. If you're using the mobile app, ensure you have the latest version installed to access all online check-in features and settings.

By connecting your property to Mossos d'Esquadra through Holidu, you're taking an important step toward secure, compliant hosting. For additional support, contact our customer happiness team.