Online Check-in - How to Connect to Ertzaintza

Why Connect to Ertzaintza?

Connecting your Holidu account to Ertzaintza is essential for maintaining compliance with local regulations in the Basque Country and supporting guest safety. Once your account is connected, guest registration information is automatically communicated directly to the local authority from Holidu, streamlining the check-in process and ensuring you meet all legal requirements without manual intervention.

By enabling this integration, you can:

• Automatically send guest data to Ertzaintza authorities
• Stay compliant with Basque Country registration requirements
• Reduce manual paperwork and administrative burden
• Ensure guest information is securely transmitted
• Focus on providing excellent hosting experiences

How to Connect to Ertzaintza

Follow these step-by-step instructions to connect your properties to Ertzaintza through your Holidu Host Account:

Step 1: Access Your Host Account

Log in to your Holidu Host Account using your credentials.

Step 2: Navigate to Online Check-in Settings

Once logged in, navigate to the left side menu and select "Tools," then click on "Online Check-in" to access the check-in configuration panel.

Step 3: Select and Configure Your Property

You will see a list of all your properties in the Online Check-in section. Locate the property you want to connect to Ertzaintza and click the "Configure" button next to it.

Step 4: Enable Automatic Sending to Police

In the configuration form, locate and click on the checkbox labeled "Activate automatic sending to police." This enables the integration feature for your selected property.

Step 5: Select Ertzaintza and Enter Credentials

From the authority dropdown menu, select "Ertzaintza" as your designated local authority. Then enter your Ertzaintza username and password in the appropriate fields.

Step 6: Validate Your Information

Click the "Validate" button to confirm that your credentials are correct and that the connection can be established. The system will verify your information with Ertzaintza's servers.

Step 7: Save Your Changes

After successful validation, click "Save changes" at the bottom of the form to finalize the connection. This action activates the integration for your property.

Step 8: Confirm Active Connection

If no error message appears after saving, your property is now successfully connected to Ertzaintza. You can close the configuration form and verify that the connection status shows as active.

Frequently Asked Questions

What if I forgot my Ertzaintza credentials?

If you have forgotten your Ertzaintza username or password, visit Ertzaintza's official website to reset your password or recover your account information. You can also contact their customer service team for assistance in retrieving your login details.

Is the connection process secure?

Yes, the connection process is completely secure. Holidu uses high-standard encryption protocols to protect your personal data, including your Ertzaintza credentials. All information transmitted between your account and Ertzaintza's systems is encrypted and securely stored to ensure your privacy and comply with data protection regulations.

What should I do if I receive an error message during validation?

If you encounter an error message during the validation step, double-check that your Ertzaintza username and password are entered correctly. Ensure there are no extra spaces or typos in either field. If the error persists, verify that your Ertzaintza account is active and in good standing. If problems continue, contact Holidu Customer Support for assistance.

Can I connect multiple properties to Ertzaintza?

Yes, you can connect multiple properties to Ertzaintza. Simply repeat the configuration process for each additional property in your portfolio. Each property will have its own connection status and can be managed independently from the Online Check-in settings panel.

How do I disconnect a property from Ertzaintza?

To disconnect a property from Ertzaintza, navigate back to the Online Check-in settings, select the property you wish to disconnect, and uncheck the "Activate automatic sending to police" option. Click "Save changes" to finalize the disconnection. Guest data will no longer be automatically sent to Ertzaintza for that property.

When does guest information get sent to Ertzaintza?

Guest information is automatically transmitted to Ertzaintza upon successful guest check-in through the online check-in feature on Holidu. This ensures that registration data is submitted promptly and complies with Basque Country regulations regarding guest notification requirements.

Thank you for prioritizing a secure and compliant hosting experience. Holidu is committed to supporting hosts across European markets with locally-adapted tools and features.