If you notice an incorrect address associated with your property, you can correct or report the issue directly in the Holidu PMS. Follow these steps based on the scenario and portal involved.

How to Edit Your Property Address

Step-by-Step Instructions

1. Go to the Location tab of the property in the PMS.
2. Review the current address details.
3. If there is an error, click on Fix or report an issue.
4. You will be prompted to select one of the following scenarios:

Scenario A: The Address is Wrong in Holidu App

• Edit the address fields directly.
• Adjust or verify the Pin coordinates as prompted.
• Upload a recent utility bill (showing property address) to verify the change for external channels.

Scenario B: The Address is Correct in the Holidu App, but Wrong in Portal(s)

• Indicate which portal(s) have the issue (one, more, or all).
• You do not need to re-enter the address since the address in the Holidu app is correct.
• If Booking.com is selected, you will be required to upload a utility bill.

1. Submit your request or save changes as prompted.

Important Information About Documentation

A recent utility bill is mandatory to process changes for external channels, especially Booking.com. The utility bill must clearly show your property address and be legible for verification purposes.

Processing Times

The time it takes for your address update to appear depends on which platforms your property is listed on:

• Holidu booking platform and other channels: Instant update after saved by host.
• Airbnb and Booking.com: Typical update times of 7 to 14 days.

Once your change is submitted, no additional steps are required. The update will process automatically according to the timeline for each platform.

Best Practices for Editing Your Address

• Double-check the address format and Pin location before submitting to ensure accuracy.
• Ensure utility bill documents are clear and legible for verification.
• If urgent channel updates are needed, you may advise guests about the ongoing update if necessary.
• Allow for a 24-hour grace period from the time of submission.

What Happens After You Submit

Once the change is submitted, the system will process your request automatically. For Holidu group sites, you will see the update reflected instantly. For external channels like Airbnb and Booking.com, please allow up to 14 days for the changes to appear across all listings. During this time, your property information remains active and available for bookings.