Online Check-in - How to Connect to Alloggiati Web

In Italy, all accommodation providers must report guest information to the local police within 24 hours of arrival. Holidu simplifies this legal requirement by offering an integrated online check-in feature that connects directly to Alloggiati Web, the official portal managed by the Italian State Police.

Legal Requirements for Guest Registration in Italy

Under Article 109 of the Consolidated Law on Public Security, all hosts—including holiday rental providers—are legally required to comply with guest registration regulations. If a stay is shorter than 24 hours, guest details must be communicated upon arrival.

Who Must Comply?

All types of accommodation providers, including holiday rental hosts, must comply with Italian guest reporting regulations.

Information Required

Hosts must collect and report the following details for the main guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Only the main guest must provide the type and number of their ID document. Additional guests must provide basic personal information (full name, date of birth, nationality), but document numbers are not required.

Failure to report guest information may result in penalties, including fines or imprisonment.

Document Verification and Guestbooks

In compliance with Italian law, hosts are required to verify the identification of their guests in person at check-in. The guestbook will display complete document information for only one guest per booking, while the document fields for others will appear as empty. You can download guestbooks for your records at any time through the Holidu platform.

How Holidu Supports This Process

Holidu provides an integrated guest check-in feature that helps you meet legal requirements with less manual work. The feature automates data collection, simplifies reporting, and supports compliance by notifying you if mandatory information is missing.

The system:

• Automates data collection through a check-in link sent to guests
• Simplifies reporting by transferring collected information to Alloggiati Web
• Supports compliance by alerting you to missing mandatory information

Please note: You must manually upload guest details via the Alloggiati Web portal to complete the registration process.

How to Connect Your Property to Alloggiati Web

Follow these step-by-step instructions to connect your property to Alloggiati Web through Holidu.

Before You Begin

If you are using the mobile app, ensure you have the latest version installed. Note: The connection process must be completed on a computer (PC), as the Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

Step-by-Step Connection Process

1. In your Holidu App, navigate to Tools and then Online check-in.
2. You will see your list of properties. Click Configure next to the property you want to connect to Alloggiati Web.
3. Complete the form and select:
   • Activate automatic sending to an authority
   • Authority: Alloggiati Web
   • Enter your username, password, and service key
   • Click Validate
4. Click Save changes at the bottom of the form.
5. If no error message appears, your property is now connected to Alloggiati Web.
6. Close the form and confirm the connection is active.

Where to Find Your Alloggiati Web Credentials

To connect your property, you will need your Alloggiati Web username, password, and Web Service key. Here's how to retrieve your Web Service key.

Steps to Retrieve Your Web Service Key

1. Log into your Alloggiati Web account on a computer.
2. Click on your account name in the top right corner.
3. Select Chiave Web service.
4. If you already have a code, copy and paste it into Holidu.
5. If not, click Genera Nuovo Codice to generate a new one.
6. Enter the new Web Service key in Holidu.

Important Notes About Your Web Service Key

• You can only generate one new Web Service key per day.
• Every time you change your Alloggiati Web password, you must also update the Web Service key in Holidu.
• For detailed instructions, refer to the Alloggiati Web Manual (page 28).

Data Transmission Timing

Once your property is connected, guest data is automatically transmitted to Alloggiati Web according to the following schedule:

• For one-night stays, data is transmitted at 11:00 PM on the check-in date.
• For stays of two nights or more, data is transmitted at 11:00 PM on the day after check-in.

Need Help?

If you encounter any issues while connecting your property to Alloggiati Web, ensure that:

• You are using a computer (not a mobile device or tablet)
• Your username and password are correct
• Your Web Service key is current and has not expired
• Your browser allows cookies and JavaScript

If problems persist, contact our customer support team for additional assistance with your online check-in setup.