How to Connect Feratel Deskline to Holidu?

Connecting your Feratel Deskline account to Holidu allows you to synchronize prices, availability, and bookings between the two systems automatically. This integration ensures your calendar stays up-to-date across both platforms, reducing manual work and minimizing the risk of overbooking. This guide will walk you through the entire setup process step by step.

Prerequisites Before You Start

Before connecting Feratel Deskline to Holidu, ensure you have the following in place:

• Your property is published on at least one Holidu channel
• An active listing with Feratel Deskline
• No existing API connections between Feratel and other property management software
• All manual blocks from your Feratel calendar manually copied to your Holidu calendar (manual blocks in Feratel do not sync automatically)

How to Set Up the Connection in Feratel Deskline

Follow these steps to initiate the connection from the Feratel side:

1. Log in to your Feratel Deskline Webclient
2. In the left menu, navigate to Datenwartung → Schnittstellenwartung
3. Click on the Schnittstellen für automatische Datenwartung tab
4. In the search bar, enter Holidu
5. Click Verbinden (Connect)
6. Select the property or properties you want to connect
7. Accept the Terms & Conditions
8. Click Änderungen speichern (Save Changes)
9. Wait for an email from Feratel. This email will contain a PDF attachment with your unique mapping codes, which you'll need for the next step

How to Complete the Connection in Holidu

Once you've received the mapping codes from Feratel, follow these steps in your Holidu account:

1. Log in to your Holidu account
2. Select the property you want to connect to Feratel
3. Navigate to the iCal & Synchronisation section
4. Click Configure
5. Select Feratel from the available connection options
6. Enter the three mapping codes from the Feratel email you received
7. Click Save

What Data Is Synchronized Between Feratel and Holidu?

Price Synchronization

Prices set in Holidu are automatically sent to Feratel Deskline. This ensures your rates remain consistent across both platforms without manual updates.

Availability and Booking Blocks

Booking blocks are exchanged in both directions between the systems. However, manual blocks created in Feratel are not imported to Holidu automatically. You must add these manual blocks directly in your Holidu calendar to keep your availability accurate.

iCal Integration

If you have connected Holidu with other channels using iCal, those bookings are exported to Feratel. However, bookings from Feratel will not be sent back through iCal. To share Feratel bookings with other calendars, use Feratel's own iCal link instead.

Content (Photos, Descriptions, and Details)

Photos, descriptions, and property details are not exchanged between the two systems. You must maintain this information separately in both Holidu and Feratel to ensure accuracy across all channels.

How to Check If Your Connection Is Active

Checking Status in Holidu

Go to the iCal & Synchronisation section for your property. The status should display Synchronization is active. If it shows Pending, refresh the page and check again after a few moments.

Checking Status in Feratel

Navigate to Schnittstellenwartung in your Feratel Deskline account and confirm that Holidu is listed as active in the connections.

Best Practices for Managing Your Feratel and Holidu Connection

• Verify manual blocks: Double-check that all manual blocks from Feratel have been copied to Holidu to avoid availability errors
• Maintain separate content: Keep property information, photos, and descriptions up-to-date in both systems independently
• Monitor synchronization: Regularly check the connection status in both Holidu and Feratel to ensure data is syncing properly
• Review pricing regularly: Verify that prices in Holidu are reflected correctly in Feratel after updates

Troubleshooting Common Connection Issues

Connection Shows as Pending

If your connection status shows Pending in Holidu, wait a few moments and refresh the page. The system may need additional time to complete the initial synchronization. If it remains pending for more than an hour, verify the mapping codes are entered correctly and try saving again.

Mapping Codes Not Accepted

Ensure you've entered all three mapping codes exactly as they appear in the Feratel email. Even a single character error will prevent the connection from working. Copy and paste the codes directly from the email if possible to avoid typos.

Availability Not Syncing

Check that manual blocks from Feratel have been manually added to your Holidu calendar, as these do not sync automatically. Also verify that no other API connections between Feratel and other property management systems are active, as these can interfere with the Holidu connection.

Still Having Issues?

If you've verified the mapping codes and connection statuses and problems persist, your local Holidu support team is here to help. Contact them with details about the issue and they will assist you in resolving the connection problem.

Summary

Connecting Feratel Deskline to Holidu is a straightforward process that takes just a few minutes. By following these steps, you'll enjoy seamless synchronization of prices and availability across both platforms, allowing you to manage your property more efficiently. Remember to manually transfer any manual blocks from Feratel to Holidu, and keep property content updated in both systems for the best results.