What Should Be Included in My Property's Description? What Do Guests Ask About the Most?

A clear and detailed property description is essential for setting the right expectations with guests. It helps them understand exactly what to expect during their stay and prevents misunderstandings before they arrive. Here's what you should include, based on the most common questions guests ask.

1. Property Accessibility

Guests want to know how easy it is to access and navigate your property. Include:

• Do you live on-site? Let guests know if you'll be sharing spaces with them
• Is there construction nearby? Mention any work schedules so guests are aware of potential disruptions
• Any noise in the area? Consider nearby highways, bars, nightlife, or other sources of sound
• Are there stairs? Clarify if the property is accessible for people with reduced mobility
• How do guests access the property? Specify if it's on the first floor, requires an elevator, or involves multiple steps

For help with creating a compelling property description, learn how to update your property description.

2. Security and Maintenance

Transparency about security measures and maintenance is crucial:

• Security devices: If you have cameras, alarms, or other security equipment, mention their locations and confirm they'll be turned off during the guest's stay. This is important for both safety and legal compliance
• Maintenance providers: Let guests know if someone like a pool cleaner, gardener, or handyperson will be visiting during their stay

3. Shared Amenities

Guests need clarity about what they can access and what's shared:

• Who shares the amenities? If there are shared spaces like a pool, garden, or parking, mention this clearly to avoid confusion
• Pool access: Specify any restrictions such as specific hours, seasonal availability, certain days of operation, or whether a code is required for entry

4. Pets and Allergies

Many guests have allergies or concerns about animals:

• Any animals on-site or nearby? Include details about pets you own or neighboring animals, as some guests may have allergies or phobias

Why Transparency Matters

By sharing clear, honest, and detailed information, you help guests make informed decisions and set the right expectations for their stay. This kind of transparency significantly improves the guest experience and increases the likelihood of receiving positive reviews and repeat bookings.