How does Holidu Protect work?

Understanding Holidu Protect

Holidu Protect (powered by Truvi) is an optional damage protection service designed to replace traditional security deposits. For just €3 per booked night, your property receives comprehensive protection against guest damages up to €50,000. Instead of requesting deposits from guests, Holidu Protect provides automatic coverage for accidental, intentional, or criminal damages that occur during a stay.

Once you activate Holidu Protect, your property is covered for all future Holidu bookings across all supported platforms, including Airbnb. There is no subscription required, and you can deactivate the service at any time without penalties.

How Holidu Protect Activation Works

When you activate Holidu Protect for your property, the service automatically disables security deposits. This is beneficial because security deposits often deter guests from booking. Your €3 per night fee is automatically deducted from your host payout.

Guest Screening Process

After a booking is confirmed, guests are screened for potential risks. The screening produces three possible outcomes:

• Approved: Full €50,000 coverage granted in 99.5% of all cases
• Flagged: Limited coverage up to €1,000 (occurs in approximately 1 out of 300 bookings)
• Rejected: Booking is automatically canceled without penalties or fees for you, typically within one to two days

You can view each guest's screening status directly in the booking details and receive notifications if a booking is rejected.

What is Covered by Holidu Protect

Covered Damages

• Stained linens and towels
• Unintentional guest damage
• Unauthorized pet damage
• Unsolicited and unauthorized smoking damage
• Unapprowed party damage
• Delivery expenses for replaced items
• Extra cleaning costs
• Items included in the rental (e.g., bikes)
• Furniture damage
• Accidental, intentional, criminal damage, or theft caused by approved guests

Not Covered

• Wear and tear
• Maintenance expenses
• Liability or damage done by the host
• Loss of income
• Acts of nature
• Cosmetic damages that do not affect usability or rentability (assessed case by case)
• Management fees

Important note: The booking must have been completed while Holidu Protect was activated for the affected property.

Key Coverage Details

Holidu Protect only applies to bookings made through Holidu—not manual bookings, iCal imports, or external channels unless managed through Holidu. Coverage begins only for bookings confirmed after you activate Holidu Protect. Bookings made before activation are not retroactively covered.

There is no minimum claim value. You can submit any damage claim from €0.01 to €50,000. Communication regarding claims occurs directly between you and Truvi, ensuring professional handling without involving the guest.

Managing Flagged and Rejected Bookings

Flagged Bookings

When a guest is flagged, your property remains protected up to €1,000. Flagging typically occurs when email or phone verification cannot be completed. No action is required on your part.

Rejected Bookings

Rejected bookings are automatically canceled without any cancellation fees or penalties applied to you. These automatic cancellations do not negatively influence your property ranking or Star Host status.

Frequently Asked Questions

How much does Holidu Protect cost?

Holidu Protect costs €3 per booked night and is automatically deducted from your host payout.

Can I use Holidu Protect together with a security deposit?

No. When you activate Holidu Protect, security deposits are automatically disabled for that property. Holidu Protect provides comprehensive coverage, eliminating the need for security deposits which often discourage bookings.

Which types of bookings are covered?

All Holidu bookings across supported channels are covered, including Airbnb. Manual bookings and external bookings via iCal are not covered.

What happens if I deactivate Holidu Protect?

Bookings that were confirmed while Holidu Protect was active remain covered. New bookings after deactivation will not be covered.

Is Holidu Protect available for all properties?

Yes, Holidu Protect is available for all properties on the platform.

How do I submit a claim?

For detailed instructions on submitting a Holidu Protect claim, visit our guide on how to submit a damage claim with Holidu Protect.

Getting Started with Holidu Protect

Ready to activate Holidu Protect for your property? Learn the simple steps by visiting our guide on how to activate or deactivate Holidu Protect.

With Holidu Protect, you gain peace of mind knowing your property is safeguarded against damages while providing guests with a hassle-free booking experience without security deposits.