How can I add arrival instructions?

Clear arrival instructions help your guests have a smooth check-in experience. You can set up and update arrival information in your Holidu Hosts account in just a few steps.

Steps to add arrival instructions

1. Log in to your Holidu Hosts account and select your property
2. Click on Configuration in the left-hand menu
3. Scroll down and select Arrival Information
4. In the Contact Information section, click Edit to update the check-in person's details (name, phone number, and email)
5. In the Arrival Information section, click Edit to add details such as:
   • Key collection information
   • Directions to the property
   • Special check-in instructions
6. Click the "Improve with AI" button to automatically reformat your instructions into a clear, structured format
7. Save your changes and use the Language Selector to translate your instructions into all supported languages

Important information

Your arrival information is automatically sent to guests after they confirm a booking. If the guest's language is available, they will receive the translated version automatically.

If you update arrival details after bookings have already been made, you must personally inform those guests about the changes.

Need more help?

Contact our support team if you have questions about setting up your arrival instructions or managing guest communications.