The Booking Modification feature lets you handle guest requests to change a booking directly from your Holidu account, so you can respond to guests faster and manage your calendar with complete control.

Short Context

Previously, booking modification requests from guests on Airbnb or Booking.com required intermediary steps and manual coordination. Now, these requests are managed directly in your Holidu account, giving you a clearer view of each modification request and full decision-making authority over your calendar availability.

The Benefits

• Direct handling: Guest requests for booking changes come straight to you in one place. You can approve, decline, or suggest modifications based on your availability and preferences without switching between platforms.
• Faster responses: You can respond to guest requests in fewer steps. This reduces wait times for guests and supports a better overall guest experience.
• More time for what matters: With fewer manual steps and administrative tasks, you have more time to focus on hosting your guests well and managing your property.
• Better control: You maintain complete control over your pricing, availability, and booking terms when responding to modification requests.

How Does This Process Work?

Step 1: Receive Notification

You'll receive notifications via email and the Holidu app whenever there's a booking modification request from a guest. These notifications arrive immediately, so you can respond quickly.

Step 2: View Requests in Your Account

Modification requests appear on your home page and in the booking overview section of your Holidu account. You can also view them in the Holidu mobile app for convenient access on the go.

Step 3: Review Request Details

Each modification request displays key information you need to make an informed decision, including:

• Duration changes (number of nights being added or removed)
• Guest count adjustments (additional or fewer guests)
• Date modifications (check-in and check-out date changes)
• Updated earnings based on the proposed modification
• Guest name and booking reference

Step 4: Make Your Decision

After reviewing the request details, you can accept or reject the modification with one click. Simply select your preferred action from the options provided.

Step 5: Automatic Guest Notification

Once you've made your decision, the guest will be notified automatically. Updated booking details will be shared with them immediately, and your calendar will reflect the changes.

Important Notes

• To receive notifications from the Holidu app, ensure that push notifications are enabled in your device settings.
• If you want to accept a modification request with a different price than automatically calculated, please reach out to Holidu's Customer Support team so your request can be handled appropriately.

Where Does This Apply?

The Booking Modification feature is currently available for properties listed on Airbnb and Booking.com, since these channels generate the most modification requests from guests. The feature is being rolled out gradually, so some requests may still follow the previous process through our customer support team during the transition period.

We're continuously refining this feature based on host feedback and will expand it to additional platforms as it develops. Check your Holidu account regularly to see if this feature is available for your properties.