How can I contact Customer Service?

We're here to help! Our dedicated Customer Service team is available through multiple contact methods to assist you with any questions or concerns about your Holidu hosting experience. To ensure we resolve your issue quickly and efficiently, please have your Property ID ready when you contact us. If your inquiry relates to a specific booking, please also provide your Booking ID.

Phone Support

Our phone lines are open seven days a week. Below are the available numbers organized by support category and language:

Booking Inquiries, Payments, Modifications, Cancellations & Complaints

Availability: Monday – Sunday, 9:00 AM – 9:00 PM CET

This line handles pre and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Property Configuration & Listing Support

Availability: Monday – Sunday, 9:00 AM – 6:00 PM CET

Contact us for assistance with amenities, descriptions, pricing changes, and listing modifications.

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Advanced Host Support

Availability: Monday – Friday, 9:00 AM – 6:00 PM CET

This dedicated line handles complex or escalated property issues that require specialized assistance.

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

WhatsApp Support

You can reach our Customer Service team via WhatsApp for quick communication.

Availability: Monday – Sunday, 9:00 AM – 6:00 PM CET

WhatsApp Number: +49 1579 2347507

Important information:

• Text messages only – calls cannot be received via WhatsApp
• Always include your Property ID and Booking ID in your message for faster resolution
• This WhatsApp number is exclusively for hosts. Please do not share it with guests

Holidu Assistant

For immediate assistance, you can also access the Holidu Assistant through your host account at https://host.holidu.com/app/assistant. This tool can help answer common questions and guide you through frequently requested tasks.

Tips for Contacting Customer Service

• Have your Property ID ready: This helps us locate your information quickly and provide accurate assistance
• Include your Booking ID: If your question relates to a specific booking, providing this ID enables faster resolution
• Choose the right support line: Selecting the appropriate phone number for your issue type ensures you reach the right team faster
• Contact during business hours: Response times are fastest during the stated availability windows

We value your time and are committed to providing prompt, professional support for all your hosting needs. Don't hesitate to reach out using any of these contact methods – our team is ready to help!