Review Guidelines for Guests - Frequently Asked Questions

What is the Holidu rating system?

Guests can rate their overall stay on a scale of 1 to 5, where 1 is the lowest and 5 is the highest. The overall property rating is calculated by averaging all individual scores submitted by guests. You can also leave subscores for specific categories including location, cleanliness, description accuracy, and value for money. Additional comments about your stay or the type of trip (such as family, couple, or solo travel) are also welcome.

Who can leave a review on Holidu?

Only guests who have booked and completed a stay through Holidu can leave a review. You have the option to submit your review anonymously or with your first name and the first initial of your last name. If you booked through a partner website, their review terms and conditions will apply instead.

How do I edit or delete my review?

To edit or delete a review you submitted through Holidu, please contact our Customer Service team. They will assist you with any changes to your review.

What reviews are displayed on property pages?

We display reviews from both Holidu guests and trusted partner websites to give potential guests a complete picture. You may see individual reviews with written text and scores, aggregated ratings compiled from multiple guests, and additional reviewer information such as travel party type or country of origin. Reviews are sorted by date of booking and whether text is included, with additional filters available for guest type or rating score. For fairness, negative reviews below a certain score are only shown if a property has at least two reviews.

What content is not allowed in reviews?

We want all reviews to be genuine, respectful, and helpful. Reviews must not include: references to illegal activity, politically or religiously sensitive remarks, promotional content or external links, personal details such as emails, phone numbers, or names, profanity, hate speech, threats or violent content, fake or spam content, impersonation of others, or reviews written by hosts or that are incentivised.

What kind of reviews do you encourage?

We encourage honest, travel-related feedback that is relevant and helps other guests make informed decisions. Your original, unbiased content from real guest experiences is valuable, whether your experience was positive or negative. Your opinion matters and contributes to improving the holiday experiences offered on Holidu.

Are reviews translated?

Reviews may be automatically translated using DeepL. Please note that Holidu and DeepL do not guarantee the accuracy or reliability of these translations. While we strive to provide accurate translations, the original review language may sometimes be clearer.

Can I see reviews from other booking websites?

Yes. Holidu displays reviews from both Holidu guests and trusted partner websites to provide a comprehensive view of a property's quality and guest satisfaction. This combined approach gives you access to a broader range of guest feedback when making your booking decision.