Who can I contact in case of an emergency?

Your safety is our top priority. In situations where your safety is at risk or in the event of an emergency during your stay, it is crucial to know exactly who to contact and how to get help quickly.

Immediate action: Contact local emergency services first

In any emergency situation, your first course of action should always be to contact your local emergency services or authorities immediately. They are trained to provide prompt assistance and ensure your safety.

Emergency numbers by region

Emergency contact numbers vary by country and region. Here are some common examples:

• European Union: Call 112 - the universal emergency number for ambulance, fire department, or police
• United States: Call 911 for any medical, fire, or police emergency
• United Kingdom: Call 999 for ambulance, fire, or police assistance
• Australia: Call 000 for emergency services
• Canada: Call 911 for emergency response

If you are unsure of the emergency number in your location, ask your host or search online for the local emergency services number.

Types of emergencies and what to do

Medical emergencies

If you are experiencing a medical emergency during your stay, such as a heart attack, stroke, severe injury, or any serious health condition:

1. Call the local emergency number immediately (such as 112 in the EU or 911 in the US)
2. Inform the emergency responders of your location and the nature of your medical condition
3. Keep your host informed of the situation so they can offer support and provide access to the property if needed
4. Follow the instructions provided by emergency medical personnel

Safety threats and criminal activity

In the event of a serious threat to your safety, theft, break-in, or any illegal activities:

1. Move to a safe location immediately
2. Contact your local police or emergency services right away
3. Do not confront the person or persons involved
4. Inform your host once you are in a safe situation
5. Keep details of the incident for your records and any potential insurance claims

Property damage or fire

If you discover a fire, gas leak, or significant property damage:

1. Evacuate the property immediately if there is any danger
2. Call emergency services (fire department or police)
3. Move to a safe location outside the property
4. Contact your host to inform them of the situation
5. Do not re-enter the property until it is declared safe by authorities

How your host can help

While contacting emergency services should always be your first priority, your host may be able to provide valuable assistance. Keep your host informed of serious situations so they can:

• Provide the precise address and access details to emergency responders if needed
• Offer immediate support or resources
• Help coordinate access to the property for emergency services
• Assist with arrangements following the emergency

However, emergency services should always be your primary contact in urgent situations.

Additional support from our team

Our specialized support team is available 7 days a week for emergencies. Once you have contacted local authorities and ensured your immediate safety, you can reach out to us for additional guidance and support. We are here to help you navigate any issues that may arise during your stay.

Before your arrival: Prepare for emergencies

To be better prepared, we recommend:

• Research the emergency number for the country or region where you will be staying
• Save the number in your phone before you arrive
• Ask your host for the property address and any access codes or instructions
• Familiarize yourself with the nearest hospital or medical facility
• Keep a list of emergency contacts with you at all times
• Let someone know where you are staying and how to reach you

Your safety is paramount. In any genuine emergency, always contact local emergency services first, then inform your host and our support team.