When will I receive my refund for a cancelled booking?

The timing of your refund depends on which platform you booked through and your payment method. Below, you'll find specific information for each booking platform.

Booking.com Cancelled Booking

If your reservation on Booking.com has been cancelled, the refund process depends on your selected payment option:

If you chose "Pay Now"

Booking.com fully manages your refund. Once your booking is cancelled, any applicable refund will be processed directly by Booking.com. For further assistance, we recommend contacting Booking.com's customer service via chat or phone.

If you chose "Pay Later"

Holidu is responsible for processing your refund. Once your booking is cancelled, any applicable refund will be sent to the original payment method you used at the time of booking. Depending on your bank's processing speed, the refund should appear in your account within 2 to 4 business days.

Holidu Cancelled Booking

If your Holidu reservation has been cancelled, any applicable refund will be sent to the original payment method you used when making the reservation.

The refunded amount should appear in your bank account within 2 to 4 business days, depending on your bank's processing speed.

Airbnb Cancelled Booking

If your Airbnb reservation has been cancelled, any applicable refund will be processed by Airbnb since they handle all payments directly. We recommend reaching out to via chat for further support.

You may also find helpful information in Airbnb's Help Center:

• How Refunds Work on Airbnb
• How Long Does It Take to Receive a Refund?

General Refund Timeline

Once your cancellation is processed, here's what to expect:

• Immediate: Booking cancellation is confirmed in your account
• 1-3 business days: Refund is initiated by the platform or Holidu
• 2-4 business days: Refund appears in your original payment method (varies by bank)

Processing times may vary depending on your bank's procedures and whether the booking had an applicable cancellation fee based on the property's cancellation policy.

Still need help?

If you haven't received your refund within 4 business days after cancellation, please contact our customer service team for assistance in tracking your refund status.